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frequently asked questions

General FAQ's   |   Website Design FAQ's   |   Graphic Design FAQ's

General FAQ's

1. How do you bill? Hourly? By project?
Yes, all the above. Basically, we’re flexible and it mainly depends on the scope of the project. Most projects are based on size, design, pages and complexity. The best way to find out is to call us or complete our get a quote quote now form.

2. I’m a small business, will you work with me?
Yes, “small” businesses are great to work with because they often allow us more creative control in establishing their brand from the ground up. No project is too small or too large for us, just let us know how we can help.

3. How much will it cost to do... ?
We’re going to answer that with a hypothetical question: How much will it cost to remodel your house? Ahhh, you see, without knowing the details of what is being remodeled it’s a question not easily answered. Contact us to go over the details and then we can give you an accurate and reliable estimate. Better yet, let us know what you’d like to achieve, how much you have budgeted, and we’ll help you choose the most cost effective way to achieve it.

4. I have a friend/brother-in-law/co-worker who knows a little about design. What's the difference between what you can design and what they can do.
Chances are that they may be good at it, but we consider us as professionals in the design industry and have been doing so for over 13 years. We work with industry leading tools, technology, and creative standards. In order to produce high-caliber work and maintain a high level of project integrity, we must adhere to specific standards in our work. After all, you wouldn’t expect a doctor to affirm a surgery that your friend/brother-in-law/co-worker performed on you, would you?

5. Are you willing to do speculative work?
No. However, if you’re talking about a formal pitch for a significant body of work, that’s a different story. We’d be privileged to evaluate and bid on your potentially huge project. We also offer another solution by hiring us for a few hours to see what ideas we may offer, rather then forking out alot of money.

6. Do you do more than just graphic and website design?
Yes, we can just about do anything creative. Arizona Creative specializes in just about everything: website design, graphic design, printing, email marketing, search engine optimization, hosting and direct mail. Just give us a call and see for yourself.

7. How long does it take to have a project completed?
The time frame is determined by the size of your project, the complexity of your design, and our current project schedule.

8. Do you do work for charitable organizations?
Yes. We do as many non-profit projects as possible throughout the year, however we have to balance this with paying projects to keep the electricity on. We can offer you a discount on our services if this is the case. Give us a call and we’ll see what can be done.

9. Are you hiring?
Possibly, but most likely on a project-by-project basis. We are always interested in getting to know other talented and creative individuals, that may help benefit Arizona Creative. We primarily work with freelancers, if this works for you, send us your resume and we'll consider your talents.

10. What types of payment do you accept?

We accept credit cards, business checks, personal checks, cash and money orders.

11. What is the client's involvement in the design process?
We thoroughly discuss the project at hand with our client from the beginning. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have. During the design process, the client is asked to approve certain milestones before work continues. At the conclusion of a project, the client will sign-off for the final artwork and may request the artwork in various formats.

12. How will I receive my design project once it is finished?

A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you on CD/DVD, FTP upload, or through email. We also keep a copy of your project on file for later updates or should you lose your copy.

13. Who owns the copyright for work Arizona Creative has done for me?
Copyright is yours upon receipt of final payment. We do, however, reserve the right to use any work for promotional purposes.

14. I need something designed yesterday. Can you help me?
We can usually accommodate your rush job depending on how full our production schedule is. To be fair to other clients, if a job already in production is interrupted by a rush job, we reserve the right to add an additional 50% on top of the normal price.

Website Design FAQ's

1. How long does it take to have a web site designed?
The time frame is determined by the size of your web site, the complexity of your site design, and our current client design schedule.

2. What is a URL?
It stands for "universal resource locator". This is the address typed in to view your web page on the Internet. For example, you would type in to access our home page.

3. What is a domain name?
A domain name is a specific website address that you choose and register with us or any other Domain Register (the official registrar of domain names ending in .com, .edu, and .gov). Our domain name is "".

4. What is web hosting?
Web hosting is a service that you pay to have your site accessible on the Internet. We do provide web hosting for our clients.

5. I am currently hosted with another hosting company and would like to switch over to Arizona Creative Hosting. How do I do this?
Just give us a call and we will take care of everything. We will give you instructions on how to transfer your domain to our servers.

6. Can I choose you to design my site and use my own web hosting?
Yes, you can use any web host you like. While we are working on your website you will have to provide us with your web hosting ftp login, username and password so that we can upload your website.

7. If I already have a site can you help me improve it?
Yes. We can redesign or add content to an existing site, that costs less money than building one from scratch.

8. Why does it matter how it looks as long as it works?
When you recieve a visitor to your site, they will instantly percieve the quality of your services or products. The first impression a customer or potential customer gets depends on the appearance of your website. A visitor will be interested and explore your site if it is appealing and easy to navigate. You are marketing yourself and your business to the world over the Internet and it is important to show your best.

9. I don't think a website will do anything for me, am I right?

No, many people overlook the various products, services, or business processes they can include on a website. Any communication or interactions that happen within your business can be made easier and more effecient by the web. Your business will save money and time while appealing to a much greater audience, the world.

10. Will we need to have a meeting in connection with the website design?
In the majority of cases a meeting isn't necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the Internet in a private place where only yourselves and us can view the content. We then liaise with you regularly to discuss the web designs in order that the website design and functionality is exactly as you wish.

11. Will everyone see my web site the same?

Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need reevaluation.

12. Do you redesign existing websites?
Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date - let us provide you a Free of Charge Website Evaluation - we can redesign your website to take advantage of the latest web technologies

13. What is site maintenance?
Site maintenance is a service that we provide that keeps your site updated with new content that you provide. Most good websites have new content updated regularly. Fresh content is what will keep your visitors coming back. This is an optional service that we provide for our customers and are usually billed at our hourly rate.

14. Why can't I find my web site in the search engines?
Search engine positioning is a long-term strategy, and there are no quick-fix solutions in this area. To be really effective with search engine marketing, your site needs to be focused around the right keywords and keyword phrases. If you want to boost your traffic quickly, I would suggest checking out Google AdWords or other paid advertisement options.

Graphic Design FAQ's

1. What kind of graphic design services do you provide?
Our graphic design services are varied and comprehensive. We provide logo design, brochure design, catalog design, flyer design, direct mail design, newsletter design, package design, trade show display design, poster design, postcard design, stationery – including business card, letterhead, envelope, mailing label, and presentation folder design, and any other printing your business may require. Give us a call to see what we can do for you.

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